Clear terms for connected software.

1. Agreement, acceptance, and structure

These FrankieFam Software Suite Terms and Conditions (the “Terms”) are a proposed customer-facing agreement between Albany Automations and the person or organization using, purchasing, registering, or receiving a FrankieFam software product or related service (the “Customer”). Albany Automations operates within the Jamie Lynn Services business ecosystem. In these Terms, “Provider,” “we,” and “us” mean Albany Automations and the applicable Jamie Lynn Services operation providing the service.

By clicking an acceptance control, signing an order, registering an account or license, downloading or installing a permitted component, or using a covered service, the Customer accepts these Terms. The person accepting them represents that they have authority to bind the Customer. If the Customer does not agree, the Customer must not use the covered service.

These Terms, the FrankieFam Software Suite Privacy Policy, any applicable order or service agreement, and any clearly identified product-specific terms form the governing agreement for the applicable service. A signed customer agreement controls if it expressly conflicts with these public terms. Product-specific terms apply only to the named product and do not create rights for products that do not yet exist.

2. Definitions

“Suite” means the FrankieFam Software Suite and its covered software, documentation, and related services made available by Provider. “Product” means a named Suite product. “Customer Materials” means information, text, configuration, content, records, instructions, and other material supplied by or for Customer. “End User” means a person who interacts with a Customer-configured deployment. “Documentation” means instructions or product information Provider makes available for the applicable service.

3. Accounts and authority

Customer must provide information that is accurate enough for the applicable account, license, or service relationship and must keep it reasonably current. Customer is responsible for its account contacts, authorized users, credentials, devices, and instructions. Customer must not allow unauthorized access and must promptly notify Provider of a suspected compromise or unauthorized use.

Customer is responsible for the acts and omissions of people using the service through Customer’s account or deployment, except to the extent caused by Provider’s breach of the applicable agreement. Provider may rely on instructions from an authorized Customer contact until Customer gives reasonable notice that the person is no longer authorized.

4. License and authorized use

Subject to these Terms and any applicable order, Provider grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use the applicable Product and Documentation for Customer’s own authorized business purposes during the applicable license or service period. A license is not a sale of software, source code, or Provider’s intellectual property.

Customer may not copy, clone, modify, distribute outside the approved process, resell, lease, sublicense, reverse engineer, decompile, bypass registration, remove proprietary notices, or use the service to build a competing proprietary product except to the extent a restriction is prohibited by applicable law or expressly permitted in writing by Provider. Customer must follow the applicable Documentation and product-specific limits.

5. Customer responsibility and end-user boundary

Customer controls how Customer deploys, configures, and presents the software to its own End Users. Customer is responsible for the information Customer chooses to provide, Customer Materials, Customer’s business practices, Customer’s use of the software, the suitability of the deployment for Customer’s business, and the instructions Customer gives to Provider.

Customer is also responsible for its own end-user notices, privacy representations, permissions, disclosures, consent practices, sector-specific obligations, and relationship with End Users. Provider supplies software and related services; Provider does not become the operator of Customer’s business or assume Customer’s entire legal, privacy, regulatory, or end-user relationship. Customer must not represent that Provider has approved Customer’s business practices or Customer’s statements to End Users.

6. Customer Materials

Customer retains its rights in Customer Materials. Customer grants Provider the limited rights reasonably necessary to host, transmit, display, configure, support, secure, maintain, and otherwise provide the applicable service according to Customer’s instructions and these Terms. Customer represents that it has the rights and permissions needed to provide Customer Materials and direct Provider’s permitted use of them.

Customer must not provide Customer Materials that are unlawful, infringing, deceptive, malicious, or outside the approved purpose of the service. Customer remains responsible for reviewing outputs, configurations, and customer-facing content before relying on or publishing them.

7. Ownership and intellectual property

Provider and its licensors retain all rights in the Suite, Products, software, source code, object code, interfaces, templates, Documentation, designs, trademarks, workflows, improvements, and related intellectual property. Except for the limited license expressly granted in these Terms, no ownership interest is transferred to Customer.

Customer may provide suggestions or feedback. Provider may use feedback without restriction or payment, provided Provider does not disclose Customer’s confidential Customer Materials as feedback. “Free” describes a license price of $0; it does not transfer Provider’s intellectual property ownership.

8. Third-party services

Some functionality may rely on services, hosting, integrations, platforms, devices, or other technology provided by another company. The third party’s own terms, privacy practices, technical requirements, and limits may apply to that service. Provider does not rewrite or replace a third party’s agreement.

Customer may be required to maintain its own account, authorization, subscription, device, or relationship with a third-party provider. Third-party availability, changes, pricing, security, and functionality may be outside Provider’s control. Customer is responsible for reviewing and approving third-party services used in Customer’s deployment.

9. Acceptable use

Customer must use the Suite lawfully and in a way that does not harm the service, Provider, another customer, an End User, or a third party. Customer may not use the Suite to gain unauthorized access, interfere with systems, distribute malicious code, evade security or registration controls, infringe rights, impersonate another person, send unlawful or deceptive communications, or direct the software to perform a prohibited activity.

Provider may investigate suspected misuse and may limit, suspend, or terminate access when reasonably necessary to protect the service, people, systems, rights, or the integrity of the customer relationship.

10. Availability, maintenance, and service changes

The Suite may be changed, maintained, updated, suspended, or discontinued in whole or in part. Provider does not promise uninterrupted availability, a particular response time, a particular feature set, or that every Product will remain available indefinitely. Product descriptions and demonstrations describe intended or configured capabilities and are not a promise that every capability is complete or available to every Customer.

Provider may make changes needed for security, maintenance, legal requirements, technical compatibility, or product development. A signed order or service agreement may provide additional service levels or change procedures for that Customer.

11. Fees and no-fee products

Fees, payment timing, taxes, and paid service scope are governed by the applicable order or customer agreement. A Product or feature described as free has a license price of $0 under its applicable product-specific terms. “Free” does not mean unrestricted, perpetual in feature set, supported at a guaranteed level, or transferred to Customer ownership.

12. Suspension and termination

Customer may stop using a service or end a relationship according to the applicable order or customer agreement. Provider may suspend or terminate access for material breach, unlawful or harmful use, failure to pay an applicable fee, security risk, loss of a required third-party dependency, or discontinuation of the applicable Product. Provider will use reasonable judgment about the scope and duration of a suspension when circumstances allow.

When a relationship terminates, Customer’s license and ordinary access end unless a product-specific term expressly preserves a properly licensed right, such as the continued use described for Free Frankie. Customer must stop prohibited use and return or stop using Provider materials as applicable.

13. Data handling after termination

Following termination, Customer-specific files and online-accessible Customer Materials are scheduled for removal from ordinary online access within 30 days. This is an ordinary-online-access commitment, not a promise of instantaneous removal from every technical system.

Material may remain temporarily in caching layers, backup rotation, security records, legal or accounting records, dispute files, or other necessary technical systems and will remain subject to applicable access controls. Provider may retain information where reasonably necessary to complete deletion processes, protect security, comply with a legal obligation, establish or defend a claim, or maintain required business records.

14. Disclaimers

To the maximum extent permitted by applicable law, the Suite and each Product are provided on an “as available” and “as is” basis. Provider disclaims warranties not expressly stated in a signed agreement, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, and error-free operation.

Provider does not promise that software responses, configurations, records, or outputs will always be complete, correct, timely, secure, or suitable for Customer’s particular decision. Customer must review and apply independent judgment before relying on the software or presenting information to an End User. Customer’s business, legal, privacy, or compliance decisions remain Customer’s responsibility.

15. Limitation of liability and customer claims

To the maximum extent permitted by applicable law, Provider and its owners, personnel, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, profits, goodwill, business opportunity, data, or anticipated savings, arising from or related to the Suite, even if advised that such damages were possible.

To the maximum extent permitted by applicable law, Provider’s aggregate liability for claims arising from the affected service will not exceed the greater of $100 or the amounts Customer paid Provider for that affected service during the six months before the event giving rise to the claim. This limitation does not limit liability that applicable law does not permit the parties to limit.

Customer is responsible for claims, losses, and expenses arising from Customer Materials, Customer’s deployment or business practices, Customer’s instructions, Customer’s breach of these Terms, or Customer’s relationship with an End User or third-party provider. Any indemnification procedure or broader allocation of risk must be finalized in the applicable customer agreement and reviewed by counsel.

16. Dispute resolution and arbitration

BY ACCEPTING THESE TERMS, CUSTOMER AGREES THAT COVERED DISPUTES WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN A COURT TRIAL, SUBJECT TO THE EXCEPTIONS, PROCEDURAL REQUIREMENTS, AND ENFORCEABILITY LIMITS BELOW.

The parties intend private dispute resolution. Before starting arbitration, the party asserting a dispute should provide written notice describing the facts, requested relief, and contact information, and the parties should make a good-faith effort to resolve the matter informally for at least 30 days unless urgent relief or applicable law requires a different process.

Except for disputes that cannot lawfully be required to arbitrate, eligible small-claims matters pursued individually, and requests for temporary or equitable relief to protect intellectual property, confidential information, security, or unauthorized access, disputes arising out of or relating to these Terms or the applicable service will be submitted to binding, individual arbitration. The parties intend that arbitration will be conducted privately and that the arbitrator, rather than a jury or court, will decide the dispute to the extent permitted by applicable law.

Neither party may pursue a covered dispute as a class, collective, consolidated, or representative action to the extent that waiver is enforceable. The arbitrator may award the same individual relief that a court could award, but may not award relief for or against persons who are not parties to the arbitration. Any court with jurisdiction may enter judgment on an arbitration award.

This provision is attorney-review language. Counsel should finalize the arbitration administrator or rules, notice and filing procedure, location or remote process, cost allocation, governing law, consumer-law requirements, and any required opt-out or disclosure procedure before final publication. If a part of this provision is unenforceable, the remaining enforceable provisions should be preserved to the maximum extent permitted by law.

17. Governing agreement and general provisions

These Terms and the applicable order or customer agreement should be read together. If there is a conflict, the signed customer agreement controls for that Customer, followed by product-specific terms for the named Product, followed by these general Suite Terms, unless the agreement expressly states another order. The parties intend the law of the State of New York to govern these Terms, without regard to conflict-of-law rules, subject to counsel’s final review and any mandatory law that applies.

If a provision is found unenforceable, it should be narrowed or severed only to the extent necessary and the remainder should continue. A waiver must be intentional and specific. Customer may not assign the agreement in a way that transfers the service to a different operator without Provider’s consent, except as part of a permitted merger or sale of substantially all relevant assets. Provider may assign the agreement as part of a reorganization, financing, merger, or sale of the applicable business.

18. Changes to these Terms

Provider may update these Terms as the Suite, Products, law, or operating model changes. A revised version should identify its effective date and be posted or provided through an appropriate notice. Material changes should not apply retroactively to a dispute that arose before the effective date unless the parties expressly agree. Continued use after the effective date indicates acceptance of the revised Terms; Customer may stop using the affected service if Customer does not accept a change, subject to any signed agreement.

19. Contact and reference

Questions about these Terms, the FrankieFam Software Suite, or an applicable Product should be directed through the Contact page or by written correspondence:

20. Product-Specific Terms — Free Frankie

20.1 Product description

Free Frankie is a free website chatbot product. It operates using the information and configuration provided for it, together with the software’s available response logic and the connected services used by the particular deployment. Free Frankie is not promised to answer every possible question correctly or to produce a result suitable for every business decision.

20.2 Free license and continued use

The Free Frankie license price is $0. Under these Terms, Free Frankie may remain free indefinitely, but Provider does not promise that any feature, design, response behavior, availability, or support level will remain unchanged indefinitely. A user may continue using a properly licensed Free Frankie even if the user later stops using other Albany Automations services, subject to these Terms, the applicable Free Frankie license or registration requirements, and any required technical or security changes.

20.3 Registration and approved distribution

Free Frankie may be provided or shared with others only through the approved Free Frankie licensing and registration process. Each separate Free Frankie installation, user, or business must register its own free license or account as required by the distribution process. The $0 license does not create a right to clone the product, strip Albany Automations or Free Frankie attribution, resell proprietary software, bypass registration, or falsely claim ownership.

20.4 Configuration, content, and attribution

Customer may configure the information Free Frankie uses within the configuration options supplied to Customer. Customer is responsible for the content and information Customer directs Free Frankie to present for Customer’s business, including reviewing it for accuracy and appropriateness.

Free Frankie is an Albany Automations product. The free version may contain Albany Automations or Free Frankie attribution and acquisition messaging. Customer may not remove or alter that attribution unless the applicable product terms expressly permit it in the future. Free means a license price of $0; it does not transfer Albany Automations’ intellectual property ownership.

20.5 Upgraded features are tied to the purchasing account and instance

Any purchase of an upgraded Free Frankie feature, skin, design, presentation mode, or other paid addition is for the single Free Frankie instance associated with the purchasing account. It is not transferable, assignable, sellable, sublicensable, or reusable for another account, email address, user, business, installation, or instance. A “lifetime” purchase means the lifetime of that eligible account and instance while the account remains active and in good standing; it is not a transferable ownership interest or a promise that the account or service will remain available forever.

20.6 Account standing, cancellation, and reinstallation

The upgraded feature license depends on the purchasing account remaining current and in good standing. The lifetime upgrade right ends if the account becomes late or delinquent, enters bad standing, is recreated under a different email address, or is otherwise replaced or re-established as a different account. The upgrade right also does not continue if the service is cancelled and later reinstalled. A later reinstallation, replacement account, or new instance requires a new eligible purchase unless Provider expressly agrees otherwise in writing.

20.7 Single-user purchases and multi-user packages

Unless a separate written package says otherwise, each individual upgraded-feature purchase is for a single user. Each user may choose whether to purchase that user’s own skins, designs, presentation modes, or other available upgrades; one user’s purchase does not create a license for another user.

Provider may offer multi-user or organizational licensing packages with separate and unique pricing, scope, quantities, and distribution terms. When a multi-user package is purchased and distributed, the original user’s prior single-user purchase is excluded from the total licensing count for that bulk purchase so it is not double-counted as an additional package license or seat. The bulk package’s written terms control the resulting user count, distribution, and feature rights.

21. Service-Specific Terms — Secure Portal

21.1 Secure Portal scope and modular structure

The Secure Portal is a customer-facing account interface through which an eligible Customer may access account information, license information, account administration tools, and software or service modules made available for that Customer. These provisions are service-specific terms within this universal FrankieFam Software Suite Terms and Conditions document; they are not a separate or conflicting set of universal terms.

Portal contents may differ between Customers based on products owned, services purchased, licenses, permissions, account type, or program participation. A module displayed through the Portal is an access surface for the applicable Product or service. Portal access does not itself create ownership rights, a broader license, or permission to use a Product beyond the applicable Product or service terms.

21.2 Account creation and electronic acceptance

To use the Secure Portal, Customer may be required to create or maintain an account and provide information needed to administer that account. Customer must provide reasonably accurate information and keep it current. A person who creates an account or accepts these Terms represents that they are authorized to act for the Customer, or are accepting for their own individual use.

When the Portal or an account-creation process presents an appropriately labeled acceptance control, including an “I agree” button or checkbox, clicking that control may constitute Customer’s electronic acceptance of these Terms and acknowledgement that use of the Portal is also subject to the FrankieFam Software Suite Privacy Policy. This document does not implement or promise a particular login, email-link, credential, or authentication method.

21.3 Authorized users and Portal access

Customer may allow only authorized users to access the Customer’s Portal account. Customer is responsible for deciding which users should receive access and for removing or updating access when a person’s role changes. Access rights may be limited by the Customer’s account type, permissions, Product licenses, service status, or Provider’s security and administration requirements.

Customer is responsible for activity performed through Customer’s account or credentials, except to the extent the activity results from Provider’s breach of the applicable agreement. Customer must not share credentials in a way that defeats account controls, use another person’s credentials, attempt to access another Customer’s account or data, or help another person do so.

21.4 Account security and suspected unauthorized access

Customer must maintain reasonable control over login information, authentication methods, devices, recovery channels, and authorized users used to access the Portal. Customer must promptly report suspected unauthorized access, credential compromise, or activity that Customer does not recognize through the applicable Provider contact channel.

Provider may require verification, limit sessions, suspend access, or take other reasonable protective action when necessary to protect Customer accounts, other customers, systems, services, or information. Provider does not promise a specific security technology or that unauthorized access can never occur.

21.5 Customer content and configuration

The Portal or a Product accessed through it may allow Customer to enter, upload, configure, publish, distribute, or cause software to present business information, including business hours, frequently asked questions, services, pricing or pricing information, named links or pages, website destinations, and other business information supported by the applicable configuration.

Customer is responsible for all information and Customer Materials Customer enters, uploads, configures, publishes, distributes, or causes software to present. Customer represents that Customer has the necessary authority, rights, permissions, and lawful basis to use that information and direct its processing or presentation. Provider does not warrant that Customer-supplied information is correct, current, complete, lawful, or appropriate for Customer’s business.

21.6 Customer and End User responsibility

Where Customer’s software interacts with Customer’s visitors, leads, customers, employees, contractors, or other End Users, Customer remains responsible for its relationship with those End Users. Customer must determine what notices, disclosures, permissions, policies, consents, access controls, and other business practices its deployment requires.

Provider supplies software and account-interface services. Provider is not Customer’s legal department, privacy officer, compliance department, human-resources department, or substitute for Customer’s business judgment. Customer must review the Portal configuration and customer-facing outputs before relying on or distributing them.

21.7 Acceptable Portal use

Customer must use the Portal and its modules lawfully and only for authorized purposes. Customer must not use the Portal to gain unauthorized access to an account, system, or data; interfere with the Portal or related services; introduce malicious code; bypass or test security and access controls without authorization; misuse another person’s credentials; infringe third-party rights; or distribute unlawful material.

Provider may investigate suspected misuse and may suspend or restrict access when reasonably necessary to protect accounts, systems, Customers, End Users, services, or rights. Any suspension will be limited to the scope and duration Provider reasonably determines is necessary under the circumstances, subject to the applicable agreement.

21.8 Third-party services

The Portal or an accessed module may link to, connect with, or rely on a third-party service. That third-party service operates under its own terms, privacy practices, availability, functionality, policies, and security responsibilities. Albany Automations and Jamie Lynn Services do not replace or rewrite the third party’s agreement.

Use of a third-party service may create a direct relationship between Customer and that provider. Customer may need to maintain a separate account, authorization, subscription, device, or other relationship with the third party. Third-party changes, outages, limitations, or decisions may be outside Provider’s control.

21.9 Portal availability and changes

The Portal may be maintained, modified, secured, updated, suspended, or discontinued in whole or in part. Provider does not promise uninterrupted Portal availability, error-free operation, a particular response time, or that every module will remain available indefinitely.

Provider may make reasonable changes for security, maintenance, technical compatibility, account administration, Product development, or legal requirements. Material changes to these contractual Terms should be handled through appropriate notice and acceptance under Section 18. A Portal change does not expand Customer’s Product license or create ownership rights.

21.10 Portal termination and data removal

Portal access may end when Customer closes the Portal account, the applicable customer relationship terminates, a required license or service ends, Customer materially breaches these Terms, or Provider reasonably suspends or discontinues the Portal. On termination, Customer must stop using the Portal and any Portal-only access credentials or features.

When the account relationship terminates, customer personal or account files scheduled for deletion will be removed from ordinary online access within 30 days after termination, consistent with the Privacy Policy and Section 13. This does not promise instantaneous destruction from every backup, cache, security record, fraud-prevention record, dispute-preservation file, legally required record, or other legitimate technical or legal retention process.

Portal termination does not by itself revoke a properly licensed Free Frankie license that is permitted to continue under Section 20. Free Frankie may continue under its applicable free and perpetual license terms even after the Customer closes the Portal account, subject to those terms and the separate requirements of the Free Frankie deployment.

21.11 Portal intellectual property

Customer owns Customer’s content and data subject to the license and service rights described in these Terms. Albany Automations and Jamie Lynn Services retain all rights in the Portal, its interfaces, designs, layout, systems, software, documentation, branding, workflows, and proprietary materials. Third parties retain their own intellectual property. Portal access does not transfer ownership of any Provider or third-party intellectual property.

21.12 Portal warranties and liability

The warranty disclaimers in Section 14 and the limitation of liability provisions in Section 15 apply to the Secure Portal and Portal-accessed modules. The Portal is provided subject to the applicable customer agreement and is not guaranteed to be uninterrupted, error-free, secure against every threat, or suitable for every Customer purpose. Customer remains responsible for Customer-supplied information and Customer’s use of the Portal.

These Portal provisions do not create a separate liability cap or expand any warranty. Any service level, security commitment, data-processing obligation, or other negotiated allocation of risk must appear in an applicable signed agreement.

21.13 Dispute resolution and arbitration

Acceptance of these Terms includes agreement to the binding, individual arbitration provision in Section 16 for disputes arising from or relating to the Secure Portal, subject to the exceptions and enforceability limits in that section. The intended framework includes waiver of a jury trial where enforceable and individual rather than class, collective, consolidated, or representative proceedings where enforceable.

[BUSINESS/LEGAL DECISION REQUIRED: GOVERNING LAW, ARBITRATION ADMINISTRATOR, RULES, LOCATION OR REMOTE PROCESS, AND OPT-OUT MECHANISM]
The current universal Terms state an intention for New York law in Section 17, subject to counsel’s final review, and provide a general arbitration framework in Section 16. The Portal-specific administrator, rules, location or remote process, notice procedure, and any opt-out mechanism have not been established by the current project references and must not be treated as settled by this draft.

21.14 Portal account administration

Provider may administer Portal accounts, permissions, modules, license status, and access records as reasonably necessary to provide the Portal and the applicable services. Customer must cooperate with reasonable account, authorization, security, and support requests. A module appearing in the Portal is not a representation that Customer owns every feature shown in the interface or is entitled to access any module not included in Customer’s applicable license or service relationship.

21.15 Product-Specific Terms — Free Frankie through the Portal

Free Frankie is provided at no charge under the Free Frankie terms in Section 20. A Customer may continue using a properly licensed copy of Free Frankie even if the Customer later closes its Portal or account, subject to Section 20 and the applicable Free Frankie license terms. Customers may give or recommend Free Frankie to other people or businesses, but each separate user or business must register its own free license or account as required by the approved distribution process.

Free Frankie responds according to information, configuration, frequently asked questions, services, hours, links, pricing information, and other materials supplied or configured by Customer. Customer is responsible for the accuracy, legality, appropriateness, and maintenance of the information Customer provides for its Frankie. Albany Automations and Jamie Lynn Services do not warrant that Customer-supplied information is correct, current, complete, or suitable for every interaction.

22. Product-Specific Terms — Form Frankie, FAQ Frankie, and Contact Frankie

22.1 Product configuration and customer responsibility

Form Frankie, FAQ Frankie, and Contact Frankie are configurable FrankieFam products. Customer is responsible for the fields, questions, prompts, business knowledge, contact options, routing choices, and other information Customer enables or supplies. Customer must configure and use each product for a lawful and appropriate business purpose and must review the resulting customer-facing experience before relying on it.

Customer is responsible for the accuracy, appropriateness, currency, and authority to provide Customer Materials and business information used by these products. Customer is also responsible for its own end-user notices, disclosures, permissions, privacy representations, consent practices, and legal or sector-specific obligations. These provisions do not erase Provider's responsibilities for processing Provider actually performs under the applicable agreement and deployment.

22.2 Form Frankie

Form Frankie gathers structured information through a conversational form. Depending on the configuration, Customer may ask an End User for a name, email, telephone number, business information, address or location information, website, service or request information, custom responses, or other deliberately requested information. Customer must decide what information it requests and why, and must not treat every available field as required or appropriate for every deployment.

When Albany Automations uses Form Frankie for its own onboarding, intake, support, account setup, or other business purposes, the applicable FrankieFam Privacy Policy and these Terms govern that use. When Customer deploys Form Frankie for its own End Users, Customer is responsible for the lawful purpose and use of the information it requests, the applicable end-user relationship, and the disclosures and permissions its business requires. Provider remains responsible for the processing Provider actually performs under the applicable agreement.

22.3 FAQ Frankie

FAQ Frankie is used for Customer-authorized business-knowledge authoring and maintenance. Customer may deliberately provide information such as business hours, services, pricing, policies, frequently asked questions, locations, contact information, business facts, links, and approved answers so that the information can become part of Customer's Frankie configuration or knowledge package.

Customer grants the limited rights reasonably necessary for Provider to receive, configure, store, maintain, display, and use that Customer-provided knowledge to provide the applicable Frankie products and services according to Customer's instructions. Customer represents that it has the authority and rights needed to provide the information. Customer must not direct Frankie to present information that is unlawful, infringing, deceptive, materially inaccurate, or inappropriate for the Customer's intended audience.

22.4 Contact Frankie

Contact Frankie provides conversational contact intake in place of or alongside a conventional Contact Us form. Depending on Customer's configuration, an End User may provide a name, email, telephone number, preferred contact method, message or reason for contact, callback request, urgency or on-call request, or other Customer-configured contact responses.

Customer controls the Contact Frankie configuration and business purpose. Contact Frankie may process or route a completed contact request to a destination configured by Customer, subject to the actual deployment and connected services. Customer is responsible for its use of the received contact request, its relationship with the End User, and any response, privacy, notice, permission, or business obligations arising from that use. Provider does not promise that a request will be delivered, received, answered, or answered within a particular time unless a signed agreement expressly says so.

22.5 Affirmative submission acknowledgment

Before a Form Frankie or Contact Frankie configuration completes an intentional information submission, the implementation must present an unchecked, required acknowledgment associated with concise language substantially equivalent to: "I understand that I am voluntarily providing the information above and consent to its collection and handling as described in the applicable Privacy Policy." The submission must not complete until the person affirmatively selects the acknowledgment. The experience must provide nearby accessible links to the applicable Privacy Policy and Terms and Conditions, without replacing those documents with a long inline legal paragraph.

For an Albany Automations-operated form or contact instance, the links should identify the applicable FrankieFam documents. For a Customer-deployed instance, the Customer must provide or identify the privacy and legal disclosure applicable to the Customer's deployment and must not imply that Albany Automations is the business requesting every End User submission. Where information is submitted into or through an independent third-party service, the third party's own terms and privacy practices may also apply.

22.6 No silent harvesting; product boundary

These products are intended to process information that a person intentionally submits, that is necessary to provide a requested service or product, or that is necessary to administer the applicable Customer or account relationship. Customer must not represent that Frankie silently collects unrelated information or has access to information held by another service, account, browser, device, or integration merely because such information exists elsewhere.